Key Information Systems Inc. Delivers Hybrid Cloud Services with Robust IBM Systems

IBM Case Study

Based in southern California, Key Information Systems, Inc. (KeyInfo) is a leading provider of enterprise-class hybrid cloud services. An IBM Premier Business Partner for more than 15 years, KeyInfo has transformed itself from a value-added reseller of on-premises technology to a cloud provider with a full suite of data center capabilities, including private and hybrid cloud offerings, connectivity services, colocation facilities and managed services.

“Clients come to us for personal service and customized offerings,” explains Lief Morin, president of KeyInfo. “They’re looking for someone who is going to know their environment, who’s going to be there for them for the next 10 years, and who’s going to tune the base infrastructure so that it’s unique to them. Our enterprise-grade technology from IBM gives them a lot of confidence in our capabilities to execute.” KeyInfo requires high-performance, reliable, enterprise-class technology to meet its clients’ needs for running mission-critical workloads in a hybrid cloud. IBM lets the firm deliver cost-effective services with 99.999 percent uptime. “Providing enterprise cloud services on IBM infrastructure is definitely a competitive advantage,” says President Lief Morin.

Providing Infrastructure as a Service, KeyInfo focuses on building the right cloud to meet its clients’ needs. The engagements begin with conversations about clients’ specific objectives for business continuity, availability and performance — not the technology stack. “One of the things that has been very successful for us is that we can strike a good balance between different solutions,” said Clayton Weise, director of cloud services at KeyInfo. “We’re not trying to shove someone into a box. The question is: what’s the best technology for that particular client?”

 KeyInfo has hybrid cloud offerings for Infrastructure-as-a-Service (IaaS), Disaster Recovery-as-a-Service (DRaaS) and Backup and Recovery-as-a-Service (BRaaS). The services are all designed to scale quickly and dynamically as business needs grow, without clients having to worry about the underlying infrastructure. And since clients are paying for the cloud architecture on a consumption basis, the world-class technology can be more cost-effective. “Traditionally, it hasn’t made financial sense for a lot of organizations, especially in the mid-market space, to duplicate their production infrastructure [for disaster recovery], pay for the hosting and stick it in a data center somewhere for peace of mind,” said Weise. “We know that 99 percent of the time, you’re going to be using a fraction of the resources, so we can structure the financials accordingly.” Moving beyond a built-to-fail architecture KeyInfo knows that its sweet spot is helping clients overcome the lack of reliability and inconsistent performance that can result when trying to run critical applications in a standard, built-to-fail cloud environment.

“Infrastructure-as-a-Service is only as good as the technology on which you deploy it,” says Morin. “These applications that are at the heart of the enterprise, you can’t just shove them onto a horizontally scaling architecture. The applications aren’t meant to run that way.”