Smartphone. Laptop. Tablet. Wearable. Chances are you have at least two of these devices. In fact, according to the Global Web Index, digital consumers usually own 3.64 connected devices. And there’s even a greater chance that you probably have one of these devices, like your smartphone, on you at all times. And you don’t need a survey or a report to show that we all most likely check that device way more often than we’d like to admit.
This everyday, personal connectivity proliferated years ago into businesses and enterprises. You may not feel like a mobile-first organization as an IT team, but your users already do. The benefits of mobility are widespread, and productivity increases as teams get instant access to their apps and data, no matter where they are. However, corporate IT teams face an uphill battle trying to deploy, manage and enforce mobile device management policies. Security threats are everywhere, and with the rise in all of these endpoints, corporate IT teams are overwhelmed by how to keep their business users safe and secure, while still giving them their top choices for device usage.
How do you scale and facilitate workforce mobility without degrading the integrity of your security? Here are a few things we’ve learned working with VMware AirWatch and helping our clients achieve their mobility goals.
A simple user interface and app catalog wins every time.
We’ve heard horror stories of enterprise interfaces that are difficult to use, antiquated and take forever to adopt. It’s not fair to expect your business users to learn something new and hard to use when they can easily just ignore you, save time and bypass your protocols to get their work done. You need to leapfrog all of this and implement a one-touch access approach to any business application they need. Give them the control to manage their own devices, apps and data – but within your existing infrastructure.
Consider mobile workflows as part of every rollout.
Nothing crashes your app rollout more than watching it crash on opening. And your users will never forget it, no matter how many successful deployments you have under your belt. Minimize this risk by future-proofing all of your projects, and create a foundation that ensures you have considered every OS, every device type and every deployment type for your application. Remember, your users are mobile first; they’ll reach for their smartphones faster than their laptops when on the go, so you must, too.
Secure everything, but plan for the worst.
Ever spill a little water on your laptop keyboard? What about leave your phone at the Starbucks counter? It’s not a good feeling. Provide a secure BYOD approach that reassures your users that data loss is covered. Also, let them know it’s OK that their work and personal data can happily coexist on the same device by educating them about privacy and what’s covered under your mobility policies.
Mobile innovation is something everyone can wrap their heads around. Giving your team access to their information in the way they want it, when they want it will drive productivity increases and end-user satisfaction, unlike so many other IT initiatives that corporate IT teams roll out. Our customer mobility projects reinforce this with us every day. It’s exciting to watch teams get untethered and unified as part of your business strategy.
Director of Professional Services
Key Information Systems, Inc.